After-sales and returns

Returning a hangboard is possible and hassle-free. The procedure and who covers the return costs depend on your situation: a simple change of mind, or a defective product. Here’s how to proceed, followed by the details quoted from our terms and conditions.

How to return your hangboard, in 3 steps

  1. Let us know. Send an email to contact[at]woodrock.fr with your order number. If you are withdrawing, you have 14 days from receiving your order to inform us.
  2. Send the board back. In its original condition and complete (packaging, accessories and instructions), if possible with a copy of the proof of purchase, to: Woodrock, 255 route de Saint-Jean, 26190 Saint-Laurent-en-Royans, France.
  3. You get your refund. By bank transfer, within 14 days of our receiving the returned parcel.

Who pays for the return? If you change your mind, return postage is at your expense. If the product is defective or non-conforming, we cover the return costs. For outbound shipping details, see our Delivery page.

You change your mind (right of withdrawal)

In accordance with the provisions of Article L 221-5 of the French Consumer Code, the Buyer has the right to withdraw without giving reasons within fourteen (14) days of receipt of their order. The right of withdrawal may be exercised by contacting the company as follows: send an email to contact[at]woodrock.fr.

In the event of exercise of the right of withdrawal within the aforementioned period, the price of the Product(s) purchased and the shipping costs will be refunded; the return costs remain the responsibility of the Customer. Products must be returned in their original condition and complete (packaging, accessories and instructions); they should where possible be accompanied by a copy of the proof of purchase.

Article 11 of the T&Cs

Non-conforming or defective product

In accordance with Article L.217-4, the Seller delivers goods conforming to the contract and is liable for defects of conformity existing at the time of delivery. The Seller is also liable for defects of conformity resulting from packaging, assembly instructions or installation where this was the Seller’s responsibility under the contract or was carried out under the Seller’s responsibility.

In accordance with the legal provisions on conformity and hidden defects (Article 1641 of the French Civil Code), the Seller shall refund or exchange defective Products or Products not corresponding to the order. A refund may be requested as follows: the Buyer must submit a claim by email to contact[at]woodrock.fr. The refund will be made by bank transfer after the Buyer has provided their bank details and after the product has been returned to the Seller by return parcel.

Article 6 of the T&Cs

For a defective or non-conforming product, the return costs are on us: contact us by email first and we’ll tell you how to send it back.

Our hangboards are handcrafted in France (in the Drome region). If you have a question before your purchase, do not hesitate to contact Jo, the manager of Woodrock.

Our hangboards

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